Terms of Service
Last Updated November 11, 2025
These Terms of Service and any terms expressly incorporated herein (these "Terms") apply to any access to, or use of, any services made available by or through RoundAbout Labs LLC, together with its subsidiaries and affiliates ("RoundAbout", "we", "us", or "our"), including, without limitation, our website (currently, www.tryroundabout.com), and any software, downloadable application, and any information or services made available therein or to you in connection with the same (collectively, the "Services"). For the purposes of these Terms, the terms "user", "you", "your", "yourself" and the "Borrower" refers to the user of the Services.
These Terms form a legally binding agreement between you and us. Please take the time to read these Terms carefully. These Terms should be read in conjunction with the RoundAbout Privacy Policy (our "Privacy Policy"), as the same may be updated, from time to time, which can be found at www.tryroundabout.com/privacy.
Important Notice
THESE TERMS FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US. BY REGISTERING TO USE, ACCESSING, OR USING THE SERVICES, BY PURCHASING ANY SUBSCRIPTION PLANS TO THE SAME, OR OTHERWISE INDICATING YOUR ACCEPTANCE TO THESE TERMS WHENEVER THE OPTION IS PRESENTED TO YOU: (A) YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THE MOST CURRENT VERSION OF THESE TERMS; (B) YOU ARE REPRESENTING THAT YOU CAN FORM A LEGALLY BINDING CONTRACT WITH US; (C) YOU ARE ACCEPTING THESE TERMS AND AGREEING THAT YOU ARE LEGALLY BOUND BY THESE TERMS; (D) YOU ARE AGREEING THAT THESE TERMS WILL BE DEEMED TO SATISFY ANY REQUIREMENT UNDER APPLICABLE LAW THAT AN AGREEMENT BETWEEN YOU AND US BE IN WRITING; AND (E) YOU ARE AGREEING THAT YOUR ACTIONS IN REGISTERING FOR OR LOGGING INTO THE SERVICES OR OTHERWISE INDICATING YOUR AGREEMENT TO THESE TERMS WILL BE DEEMED TO BE YOUR VALID AUTHENTICATED SIGNATURE FOR PURPOSES OF ANY APPLICABLE LAW REQUIRING THAT THESE TERMS BETWEEN YOU AND US BE SIGNED BY YOU IN WRITING.
Arbitration and Class Action Waiver
EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 14 "DISPUTE RESOLUTION" BELOW OR AS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO RESOLVE ANY DISPUTE BETWEEN YOU AND ROUNDABOUT THROUGH BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
1. Changes to these Terms
We retain the exclusive right and option, in our sole and absolute discretion, to make changes to these Terms, from time to time. Your continued access to and use of the Services constitutes your agreement to be bound by, and your acceptance of, the Terms then posted and in effect. You acknowledge and agree that you accept these Terms (and any amendments to these Terms) each time you access your Account (defined below), or access or use the Services in any other manner or fashion. Accordingly, RoundAbout encourages you to review these Terms regularly.
2. RoundAbout Services
2.1 RoundAbout Services
RoundAbout is a rental marketplace platform designed to facilitate the short-term sharing and rental of household items (the "Rentable Inventory") to residents who may desire to use the Rentable Inventory for a short period of time without having to own, store, or maintain such Rental Inventory.
2.3 User Contracts
- You acknowledge and agree that to rent or lease any of the Rental Inventory, you must execute, whether in writing or electronically, a rental agreement between you and RoundAbout (the "Rental Agreement") for each item of the Rentable Inventory you desire to rent, each time you desire to rent any Rentable Inventory. The terms of the Rental Agreement include and incorporate these Terms and do not expand RoundAbout's obligations or restrict RoundAbout's rights under these Terms. RoundAbout does not guarantee items conform to any descriptions provided by the manufacturer or distributor, nor guarantee that any of the items are fit for purpose and safe to use. RoundAbout assumes no liability or responsibility for any of your acts or omissions in relation to your use or non-use of the Rental Inventory you rent through the Services.
- You will be responsible for any loss of or damage to items that you may rent through the use of our Services, including without limitation by compensating us for any such loss or damage to those items. Without limiting the breadth of the foregoing obligations, you will also be responsible for any damage, injury, and/or loss of life caused to other people or property through the use of any and all Rental Inventory you have rented during the term of your rental.
- You agree to pay all Fees (defined below) owed pursuant to each Rental Agreement you execute according to the terms set out therein.
2.4 RoundAbout's Obligations; Acknowledgement
- RoundAbout may accept or reject any request from you to enter into a Rental Agreement at their sole discretion. Once RoundAbout accepts your request to enter into a Rental Agreement, a Rental Agreement is formed between you and RoundAbout. Once RoundAbout enters into a Rental Agreement with you, RoundAbout agrees to be responsive to you and to communicate with you to coordinate the delivery and return of the Rentable Inventory.
- When listing Rentable Inventory for Borrowers to borrow or rent through the Service, RoundAbout will: (i) provide complete and accurate information and descriptions relating to items; (ii) disclose any deficiencies, restrictions, and requirements that apply; (iii) provide images that accurately reflect the quality and condition of the Rentable Inventory and (iv) provide any other pertinent information that RoundAbout feels is pertinent.
2.5 Borrower's Obligations; Acknowledgement
- You understand that when you enter into a Rental Agreement, you are being granted a limited license by RoundAbout to borrow and use the item for the period as agreed to within the Rental Agreement. You agree to return the applicable Rental Inventory no later than the time that is indicated in the Rental Agreement; provided that the term of the Rental Agreement may be extended, subject to mutually agreed terms for such extension between you and RoundAbout. If you retain the applicable Rental Inventory beyond the agreed upon time or fail to use reasonable efforts to communicate with RoundAbout during the term of the Rental Agreement to coordinate delivery and return of the item, you no longer have a license to borrow and use the item and RoundAbout is entitled to require the immediate return of the applicable Rental Inventory in a manner consistent with applicable law. In addition, you agree to pay any late fees set forth in the Rental Agreement and charged by RoundAbout for any delay in returning of the applicable Rental Inventory beyond the expiration or termination of the Rental Agreement.
- You agree and warrant that you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to use of the Rental Inventory, excluding RoundAbout and its affiliates. By accessing the RoundAbout Service, Borrowers are agreeing to be held responsible for returning the Rental Inventory to RoundAbout in the condition they received the items. Subject to the terms of the applicable Rental Agreement, in the event any Rental Inventory is damaged, lost, stolen or destroyed, you agree to reimburse RoundAbout for up to the fair market value of the applicable Rental Inventory to compensate for such damage, loss, or destruction of the Rental Inventory.
3. Your Account
3.1 Account Eligibility
- By using the Services, you state that you are an individual person above the age of eighteen (18) years old. No one under the age of eighteen (18) years old is allowed to create an Account (as defined below) or use the Services. Additionally, we must not have previously disabled your account for a violation of law or any of our policies. By using the Services, you will comply with these Terms and all applicable local, State, Federal, and international laws, rules, and regulations.
- The Services are based in the United States and are provided primarily for access and use by persons located in the United States.
3.2 Account Activation
To access and use the Services, you must register and establish an account (an "Account") on the RoundAbout website located at www.tryroundabout.com. To register for and create an Account, you must: (i) be at least eighteen (18) years of age or older; (ii) select the membership type and paid the applicable membership fee; (iii) set up an acceptable username and password, (iv) complete the Account registration form, providing true, accurate, current, and complete information in the form as requested by RoundAbout (collectively, the "Registration Data"); and (v) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. Although RoundAbout is not responsible for verifying Registration Data, if RoundAbout has reasonable grounds to suspect that any of your Registration Data is untrue, inaccurate, stale or incomplete, RoundAbout may suspend or terminate your Account and prohibit you from accessing or using the Services.
3.3 Your Responsibility
You are solely responsible for any and all activities conducted under your Account. You agree to notify RoundAbout immediately of any unauthorized use or any other breach of security on your Account. We shall not be liable for any loss incurred in connection with or resulting from any party's unauthorized use of a password or an Account. You acknowledge and agree that losses incurred by us or another party due to the unauthorized use of your Account or password are solely at your liability. Accordingly, you are solely responsible for maintaining the confidentiality of your Account password, username, and any other credentials relating to your Account. Unauthorized use of another's Account or password is strictly prohibited.
3.4 Number of Accounts
You agree not to: (i) create more than one account; (ii) impersonate another person when creating an account; or (iii) create an account on behalf of anyone other than yourself. If RoundAbout has reasonable grounds to believe you are operating multiple accounts, impersonating someone else, or creating accounts for others, we may suspend or terminate those accounts and restrict your access to the Services.
3.5 Fees
- When you create an Account, you agree to pay the applicable fees for the Services (the "Fees"), pursuant to any Rental Agreement to which you have agreed and which such fees include or may include platform usage, convenience, and processing fees which are paid to RoundAbout and/or its payment partner(s) then in use. RoundAbout has no obligation to itemize Fees if it elects to publish prices through the Services and reserves the right to modify Fees at any time, in its sole discretion. All applicable taxes are calculated based on the billing information that you provide to us at the time of payment. Unless otherwise denoted, all Fees are assessed in U.S. Dollars ($). Failure to pay may result in the termination of your Account. Unless expressly stated to the contrary, RoundAbout does not provide refunds for dissatisfaction or any other reason.
- All financial transactions made in connection with the Services will be processed by Stripe, Inc. ("Stripe") (or such other provider as we may select, from time to time, and update these Terms to reflect such selection) in accordance with their respective terms of use, privacy policy, and/or any applicable payment terms and conditions. By using the Services, you expressly agree to these applicable terms and conditions. You agree to provide us accurate and complete information about you, and you authorize us to share it and transaction information related to your use of the payment processing services provided by Stripe or such other provider. We assume no liability or responsibility for any payments you may make through this service, and all such payments are non-refundable.
3.6 Account Disabling
RoundAbout reserves the right to disable your Account at any time, including if you have failed to comply with any of the provisions of these Terms, or if activities occur on your Account which, in our sole and absolute discretion, would or might cause damage to or impair the Services or infringe or violate any third-party rights, or violate any applicable laws or regulations.
3.7 Account Deletion
If you no longer want to use our Services and would like your Account to be deleted, please contact RoundAbout via email at support@tryroundabout.com and RoundAbout will provide you with further assistance and guide you through the process. Once you choose to delete your Account, you will not be able to reactivate such Account or retrieve any of the content or information you have added, unless permitted by law.
4. Acceptable Use
Your access to and use of the Services is subject to these Terms and all applicable laws and regulations. By using the Services, you represent, warrant, covenant, and agree that:
- You will not access or use the Services if you are not fully able and legally competent to agree to these Terms.
- You will not use the Services to violate applicable law.
- You will not attempt to gain unauthorized access to another User's Account or to the Services (or to other computer systems or networks connected to or used together with the Services).
- You will not use the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services or that could damage, disable, overburden, or impair the functioning of the Services in any manner.
- You will not make unauthorized copies, modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative works of the Services or any content included therein, including any files, tables or documentation (or any portion thereof) or determine or attempt to determine any source code, algorithms, methods or techniques embodied by the Services or any derivative works thereof.
- You will not distribute, license, transfer, or sell, in whole or in part, any of the Services and/or the Rental Inventory.
- You will not market, rent, or lease the Services for a fee or charge, or use the Services to advertise or perform any commercial solicitation.
- You will not use the Services in a manner that is false or misleading (directly or by omission or failure to update information), or for the purpose of accessing or otherwise obtaining RoundAbout's trade secret information for public disclosure or other purposes.
- You will not attempt to circumvent the Fees in any way including, but not limited to, making or processing payments outside of the Services, providing inaccurate information on invoices, or otherwise paying in a fraudulent manner.
- You will not register under different usernames or identities after your account has been suspended or terminated, or register under multiple usernames or false identities, or register using a false or disposable email or phone number.
- You will not impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute, or otherwise make available emanates from the Services.
- You will not use the Services in a manner that may create a conflict of interest or undermine the purposes of the Services.
RoundAbout reserves the right, at any time and without prior notice, to remove or disable access to content at our discretion, for any reason or no reason. For example, RoundAbout may remove or disable access to content upon finding the content objectionable, in violation of these Terms, or otherwise harmful to the Services or our users.
5. User Representations and Warranties
All Users represent and warrant that:
- You are at least eighteen (18) years old and are otherwise capable of entering into legally binding contracts.
- You have the right, authority and capacity to enter into these Terms and to abide by the terms and conditions contained herein, and that you will so abide.
- You have read, understand, and agree to be bound by these Terms and the Privacy Policy.
- You will respect the privacy (including, without limitation, private family and home life), property, and data protection rights of all other users.
- You will use your real name connection with your Account and Account profile.
- When using or accessing the Services, you will act in accordance with all applicable local, State, Federal, or international law or custom, and in good faith.
- Other than as fully and promptly disclosed in writing to RoundAbout, you do not have any motivation, status, or interest that RoundAbout may reasonably wish to know about in connection with the Services, including, without limitation, if you are using or will or intend to use the Services for any journalistic, academic, investigative, or unlawful purpose.
- You expressly agree to use best efforts and practices to keep your Account and password secure. You agree to notify us immediately of any compromise or unauthorized use of your Account.
RoundAbout additionally represents and warrants that:
- The description of the items to be borrowed or rented is complete and accurate.
- RoundAbout is in possession of all licenses and permits necessary to provide the items to the Borrower pursuant to these Terms.
- The use of the Service under these Terms will not breach any agreements RoundAbout may have entered into with any third parties, will comply with all applicable laws, tax requirements, and other rules and regulations, and will not violate any third party's proprietary rights, including, but not limited to, any intellectual property and privacy rights.
Borrowers additionally represent and warrant that:
- You have read and accepted the description of the Rental Inventory.
- You have the funds available to cover the required payments to rent the items and any late charges incurred for any Rental Inventory retained after the rental period.
- You accept responsibility for the Rental Inventory and agree to pay any damages, late fees, and other such charges in accordance with these Terms and the Rental Agreement.
- You agree to use the Rental Inventory in compliance with any and all applicable laws, rules, and regulations.
6. Intellectual Property Rights
6.1 Rights Reserved for RoundAbout
RoundAbout expressly and exclusively reserves for itself any and all registered and unregistered rights (whether or not registrable) granted, applied for, or otherwise now or hereafter in existence under or related to any patent or patentable subject matter, copyright or copyrightable subject matter, trademark or trademarkable subject matter, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world (the "Intellectual Property Rights") that are created, generated, acquired, or used in connection with the Services. Nothing herein shall be deemed to grant any rights or licenses to our Intellectual Property Rights to you, except as is expressly required for you to use the Services (but not apart from your use thereof).
6.2 Rights You Grant RoundAbout
You hereby grant to RoundAbout a royalty-free, fully paid-up, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, modify, create derivative works of, display, perform, publish and distribute, in any form, medium or manner, any text, information, data, materials, images, or other content you provide to RoundAbout using the Services or submit or post to the Services and that is not Feedback (as defined below) owned by RoundAbout (the "User Content"). You are solely responsible for User Content, and RoundAbout acts merely as a passive conduit for your online distribution and publication of your User Content.
The Services hosts User Content relating to reviews and ratings of specific Users ("Reviews"). Reviews reflect such User's opinion and not the opinion of RoundAbout and has not been verified or approved by RoundAbout. You agree that RoundAbout is not responsible or liable for any Reviews or other User Content. RoundAbout encourages each User to give objective, constructive and honest Reviews about the other Users with whom they have transacted.
RoundAbout welcomes your suggestions, comments, or other feedback about our Services (collectively, "Feedback"). You agree that RoundAbout will own all Feedback and you hereby assign to RoundAbout all right, title and interest to Feedback together with all associated intellectual property rights. You will not be entitled to, and hereby waive any claim for, acknowledgment or compensation based on any Feedback or any modifications made based on any Feedback.
6.3 Rights RoundAbout Grants You
Subject to your full compliance with these Terms and any other usage policies that RoundAbout may enact, from time to time, RoundAbout grants you a personal, non-exclusive, revocable, worldwide, royalty-free, non-assignable, non-transferrable, and non-sublicensable license to use the RoundAbout website and downloadable software application (if applicable) for the sole purpose of accessing and using the Services. You may not copy, modify, distribute, sell, or lease any part of the RoundAbout Services, nor may you reverse engineer or attempt to extract the source code of that software.
7. Privacy Policy
In order to operate and provide the Services, we collect certain information about you. We use and protect that information as described in our Privacy Policy, as updated from time to time, located at: https://www.tryroundabout.com/privacy (our "Privacy Policy"). You acknowledge that your use of the Services is subject to our Privacy Policy and understand that it identifies how RoundAbout collects, stores, discloses, and uses certain information.
8. Third Party Links, Sites, and Services
The Services may contain links (such as hyperlinks) to third-party websites. Such links do not constitute any endorsement by RoundAbout or association with those websites, their content or their operators. Such links (including, without limitation, external websites that are framed by the Services as well as any advertisements displayed in connection therewith) are provided as an information service, for reference and convenience only. RoundAbout does not control any such websites, and is not responsible for their availability, accuracy, content, advertising, products, or services. It is your responsibility to evaluate the content and usefulness of the information obtained from other websites. You acknowledge and agree that RoundAbout is not involved in the creation or development of third-party websites and disclaims any responsibility for third-party websites, and cannot be liable for claims arising out of or relating to third-party websites.
9. Account Termination
9.1 Closure of Your Account by You
You may close your Account by providing RoundAbout with written notice of your intent to do so at support@tryroundabout.com. Upon our confirmation to you of the closure of your Account, you will have no further rights to access or use the Services.
9.2 Termination of Your Account by RoundAbout
We may terminate your Account and/or Services access, at any time for any reason (or no reason), in our sole and absolute discretion. Reasons for termination may include, but are not limited to, (i) violation of the Terms or of any terms and conditions or policies applicable to the Services or any of our other websites or service or those of its affiliates or partners; (ii) abuse of the Services resources or attempt to gain unauthorized entry to the Services or its resources; (iii) use of the Services in a manner inconsistent with its intended purpose as a user hereunder; or (iv) as required by law, regulation, court or governing agency order. The termination of your access to the Services may be effective immediately. RoundAbout shall not be liable to you or any other third party for termination of your Account.
9.3 Survival Upon Termination
Upon the closure of your Account by you or termination of the same by RoundAbout, you continue to be bound by those of these Terms that survive termination, either expressly or by virtue of reasonable construction of their nature.
10. Confidential Information
You acknowledge that Confidential Information (as defined below) is a valuable, special and unique asset of RoundAbout and agree that you will not, for the lifetime of your Account on the Services plus five (5) years thereafter in the case of Confidential Information that is not a trade secret, and in the case of trade secrets, for so long as such Confidential Information continues to be a trade secret, disclose, transfer, or use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than use of the Services in accordance with these Terms.
The term "Confidential Information" means any and all of RoundAbout's trade secrets, confidential and proprietary information, and all other information and data of RoundAbout that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure.
11. Disclaimers
THE SERVICES AND ALL CONTENT MADE AVAILABLE ON OR ACCESSIBLE THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ROUNDABOUT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ROUNDABOUT BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICES.
13. Indemnification
You agree to defend, indemnify and hold harmless RoundAbout and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your User Content caused damage to a third party.
14. Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND ROUNDABOUT HAVE AGAINST EACH OTHER ARE RESOLVED.
You and RoundAbout agree that any dispute, claim, or controversy between you and RoundAbout arising in connection with or relating in any way to these Terms or to your relationship with RoundAbout as a user of the Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of these Terms) will be determined by mandatory binding individual (not class) arbitration.
Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms.
15. Governing Law
These Terms and any action related thereto will be governed by the laws of the State of Georgia without regard to its conflict of laws provisions.
16. General Terms
These Terms constitute the entire agreement between you and RoundAbout regarding the use of the Services, superseding any prior agreements between you and RoundAbout relating to your use of the Services. The failure of RoundAbout to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance. If any provision of these Terms is held invalid, the remainder of these Terms shall continue in full force and effect.
17. Contact Information
If you have any questions about these Terms, please contact us at:
Email: support@tryroundabout.com
Mail: RoundAbout Labs LLC
6725 Center Grove St.
Cumming, GA 30040