Frequently Asked Questions

Stuff You Need to Know About Borrowing the Stuff You Need

Getting Started

Reservations & Items

Delivery & Pickup

Membership & Payments

Responsibility & Safety

Community & Extras

Still Have Questions?

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Frequently Asked Questions

Getting Started

Reservations & Items

Delivery & Pickup

Membership & Payments

Responsibility & Safety

Community & Extras

Still Have Questions?

Frequently Asked Questions

Getting Started

What is RoundAbout and how does it work?

Why do you need my identification to set up an account?

Why do you need my address to set up an account?

How do I create my account?

What neighborhoods do you serve right now?

Do I need to live in the neighborhood to join?

Reservations & Items

How far in advance can I reserve an item?

Is there a limit to how many items I can reserve at once?

What happens if the item I want isn't available?

What I received was not what I reserved?

How do I extend my reservation?

How do I end my reservation early?

Can I change my delivery and/or pickup location?

Are other people allowed to use the item(s)?

I don't know how to use what I checked out and there's no instruction manual. What do I do?

Delivery & Pickup

Do you offer delivery and pickup?

Do I need to be home for delivery or pickup?

What if my pickup was scheduled but it was not picked up?

Do you deliver to apartments/condos with no front porch?

Membership & Payments

What membership levels do you offer?

How do I upgrade, downgrade, or cancel my membership?

Do you offer free trials or promos?

Can I pause my membership if I'm away?

Responsibility & Safety

What happens if I lose an item?

How do I report a broken item?

Am I responsible if something breaks during normal use?

Are items insured if they get damaged?

What happens if I'm injured while using your item?

Do you provide safety gear with certain items (helmets, gloves, etc.)?

Community & Extras

Can I request new items be added to RoundAbout?

Do you host community events or demo days?

Is there a community page that members can access to access questions?

Still Have Questions?